LooksValley is committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping practices, timelines, and the options available to you. By placing an order with us, you agree to the terms outlined here.

We ship to addresses across India and select international destinations. Please review the details below to understand what to expect when you order from LooksValley.

We currently ship to the following regions:

• Domestic (India) — all states and union territories, including remote areas.
• International — select countries including the United States, United Kingdom, Canada, Australia, United Arab Emirates, and most European nations.
• Rest of the world — we're expanding! If your country isn't listed, please contact us to check availability.

International shipping rates and delivery times vary by region and will be calculated at checkout.

We know you're excited to receive your order. Here's what happens after you click "Place Order":

• Order verification — we confirm your payment and address details (1–2 hours).
• Picking & packing — our team carefully selects and packages your items (1–2 business days).
• Quality check — every item is inspected before dispatch to ensure it meets our standards.
• Handover to courier — your package is collected by our shipping partner.

Total processing time is typically 1–3 business days. During peak seasons (festivals, sales) or for made‑to‑order items, processing may take slightly longer. We'll notify you if there are any delays.

We offer a range of shipping options to suit your needs. Available methods are displayed at checkout based on your location.

• Standard Shipping — our most affordable option, delivered by trusted courier partners. Tracking included.
• Express Shipping — faster delivery with priority handling. Ideal for time‑sensitive orders.
• Same‑Day Delivery — available in select metro cities (Ahmedabad, Mumbai, Delhi, Bengaluru) for orders placed before 12 PM.
• Free Shipping — automatically applied to orders above ₹5,000 (domestic) or equivalent value (international).

Shipping costs are calculated at checkout based on weight, dimensions, destination, and chosen method.

Estimated delivery times are provided after order confirmation. These are estimates, not guarantees, and may vary due to unforeseen circumstances.

• India (Standard) — 3–7 business days.
• India (Express) — 1–3 business days.
• USA & Canada — 5–10 business days.
• United Kingdom & Europe — 5–8 business days.
• Australia & UAE — 6–10 business days.
• Rest of the world — 7–14 business days.

We partner with leading logistics providers to ensure reliable delivery. You'll receive a tracking link once your order ships.

We want you to know where your order is at all times. Here's how we keep you informed:

• Confirmation email — sent immediately after you place your order.
• Shipping notification — includes a tracking number and link to the courier's portal.
• Real‑time updates — monitor your package's journey via the courier's website or app.
• Delivery confirmation — we'll notify you when your order has been delivered.

If you experience any issues with tracking, contact our support team and we'll help you locate your package.

We're proud to serve customers around the world. When ordering internationally, please keep the following in mind:

• Shipping rates — calculated based on destination, weight, and method. You'll see the cost at checkout.
• Delivery times — may be longer due to customs clearance and local postal processing.
• Currency — your card will be charged in INR (Indian Rupees). The final amount in your local currency will depend on your bank's exchange rate.
• Language support — our customer service team can assist you in English, Hindi, and Gujarati.

We ship from Ahmedabad, India. All international orders are dispatched with care and full documentation.

International customers are responsible for any customs fees, import duties, or taxes that may apply to their order.

• Who pays? — the recipient is responsible for all additional charges.
• How is it calculated? — based on the destination country's customs policies and the value of the items.
• What if I refuse? — if you refuse to pay duties and the package is returned, shipping costs will be deducted from your refund.
• Can you help? — we can provide documentation and support, but we cannot predict or control customs fees.

We recommend checking with your local customs office for an estimate of potential charges before placing an order.

While we take every precaution to ensure your order arrives safely, rare issues can occur. Here's what we do:

• Lost in transit — if your package is lost, we'll file a claim with the courier and either reship or refund your order.
• Damaged items — please take photos of the packaging and item, and contact us within 48 hours of delivery.
• Wrong address — we're not responsible for delays or losses caused by incorrect shipping information provided at checkout.
• Timeline — claims are typically resolved within 7–14 business days.

For any shipping issues, reach out to us immediately so we can assist you as quickly as possible.

Some products may be subject to shipping restrictions. Please be aware of the following:

• Weight & size — oversized or heavy items may require special handling and additional shipping charges.
• Restricted items — certain products cannot be shipped to specific countries due to local regulations.
• PO boxes — we do not deliver to PO boxes or military addresses for international shipments.
• Remote locations — additional delivery time may apply for remote or rural areas.

If there are restrictions affecting your order, we'll notify you during checkout or via email.

Need to modify your order? Here's what you can do:

• Change shipping address — contact us within 12 hours of placing your order. After that, the package may already be processed.
• Cancel an order — cancellations are accepted within 12 hours. Refunds will be processed to your original payment method.
• Combine orders — if you've placed multiple orders, we can try to combine them for shipping if we're notified early.
• Change shipping method — we can upgrade your shipping if your order hasn't been dispatched yet.

For any changes, email us at looksvalley@gmail.com with your order number and request.

Have questions about shipping? We're here to help. Reach out to us through any of the channels below.

Our team is available Monday to Saturday, 9:00 AM – 7:00 PM (IST). We typically respond within 24 hours.