At LooksValley, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. This policy applies to all purchases made through our website.

Please read this policy carefully before initiating a return. By placing an order, you agree to the terms outlined here.

You have 14 calendar days from the date of delivery to return your item(s). The return window begins on the day your order is delivered, not the day you placed the order.

• Returns must be postmarked within the 14‑day window.
• We recommend using a trackable shipping method to ensure your return arrives safely.
• Items returned after the 14‑day window may be accepted at our discretion, but we cannot guarantee a refund.

To be eligible for a return, your item must:

• Be in new, unworn, and unwashed condition.
• Have all original tags and labels attached.
• Be in its original packaging, including any accessories or promotional items.
• Not be a final‑sale or custom‑made item (see exclusions below).

We reserve the right to refuse returns that do not meet these criteria.

The following items are not eligible for return or refund:

• Final sale items — clearly marked as such on the product page.
• Custom‑made or personalised orders — items tailored to your specifications.
• Intimate apparel — such as lingerie, underwear, and swimwear, for hygiene reasons.
• Accessories — such as jewellery, hair accessories, and socks (unless defective).
• Gift cards — non‑returnable and non‑refundable.
• Items damaged by the customer — due to misuse, improper care, or accidental damage.

Returning an item is easy. Follow these steps:

• Step 1 — Contact our support team at looksvalley@gmail.com with your order number and reason for return.
• Step 2 — We'll send you a return authorisation and shipping instructions (including the return address).
• Step 3 — Carefully package your item(s) in the original packaging, including all tags and accessories.
• Step 4 — Ship the package using a trackable courier of your choice (or our recommended partner).
• Step 5 — Once we receive and inspect the item, we'll process your refund or exchange.

We highly recommend insuring your return package, as we are not responsible for lost or stolen returns.

After we receive and inspect your return, we will process your refund to the original payment method. Here's what to expect:

• Full refund — the purchase price of the item(s) will be refunded, excluding original shipping costs (unless the return is due to our error).
• Partial refund — may be issued if the item is returned in a condition that requires restocking or repair.
• Refund method — the refund will be credited to the same payment method used for the original purchase.
• Processing time — refunds are typically processed within 5–7 business days of receiving your return.

You will receive a confirmation email once your refund has been issued. Depending on your bank, it may take additional time for the refund to appear in your account.

If you need a different size or color, we offer exchanges subject to availability. Here's how it works:

• Contact us to request an exchange within the 14‑day return window.
• We will reserve the new item for you (if available) while we process your return.
• You will be responsible for return shipping costs unless the exchange is due to our error (e.g., wrong size shipped).
• If the desired item is out of stock, we will issue a refund instead.

Exchanges are processed as a new order, and the original order will be refunded after we receive the return.

Return shipping costs are the responsibility of the customer, except in the following cases:

• Defective or damaged item — we will cover the return shipping cost and provide a prepaid label.
• Wrong item shipped — we will cover the return shipping and send the correct item at no additional cost.
• Size exchange — you are responsible for the return shipping, but we will waive the shipping fee for the new item.

We recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit during return.

Customers outside India are responsible for all return shipping costs, customs duties, and taxes. Please ensure you clearly mark your package as "Returned Goods" to avoid additional customs fees.

• We strongly recommend using a courier that provides tracking and insurance.
• Refunds will be issued in INR; exchange rates may affect the final refund amount.
• International returns may take longer to reach us due to customs clearance.

We take great care in packaging your order, but if your item arrives damaged or defective, we apologise and will make it right. Please follow these steps:

• Contact us within 48 hours of delivery with your order number and photos of the damage.
• We will arrange a return label and either send a replacement or issue a full refund (including shipping).
• If the damage is minor (e.g., a loose thread), we may offer a partial refund instead of a return.

We are committed to resolving any quality issues quickly and fairly.

We strive to process all returns and refunds as quickly as possible. Here's our typical timeline:

• Return receipt — 1–2 business days after the package reaches our facility.
• Inspection — 2–3 business days to verify the condition of the returned items.
• Refund initiation — within 5 business days of approval.
• Bank processing — an additional 3–5 business days for the refund to appear in your account (varies by bank).

We'll keep you updated via email at every step of the process.

If you have any questions about our Return & Refund Policy, or if you need assistance with a return, please reach out to our support team.

We're here to help and typically respond within 24 hours.